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   <title><![CDATA[About.com Operations / Technology: What's Hot Now]]></title>
   <link>http://operationstech.about.com/</link>
   
   <description>These articles that had the largest increase in popularity over the last week</description>
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   <dc:language>en-us</dc:language>
   <dc:creator>operationstech.guide@about.com</dc:creator>
   <dc:date>2012-05-20T11:07:39Z</dc:date>

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         <item>
         <title><![CDATA[Mobile Computing]]></title>
         <link>http://operationstech.about.com/od/glossary/g/Definition-Of-Mobile-Computing.htm</link>
         <description><![CDATA[Definition of Mobile Computing]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/glossary/g/Definition-Of-Mobile-Computing.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Voicemail]]></title>
         <link>http://operationstech.about.com/od/glossary/g/VoiceMail.htm</link>
         <description><![CDATA[Definition of Voicemail]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/glossary/g/VoiceMail.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Automated Attendant]]></title>
         <link>http://operationstech.about.com/od/informationtechnology/a/PhoneAutoAttnd.htm</link>
         <description><![CDATA[The first thing your customers and business associates will here when they call your company will be your automated attendant.  Learn how to write a well thought out and high-quality script to give your callers the service they deserve.]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/informationtechnology/a/PhoneAutoAttnd.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Office Space Calculation]]></title>
         <link>http://operationstech.about.com/od/startinganoffice/a/OffSpaceCalc.htm</link>
         <description><![CDATA[Are you in a quandary because you need to decide how much office space your company needs?  Here is a list of items, considerations and a link to a useful tool to help you calculate how much office space you need.]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Internet Service Provider; ISP]]></title>
         <link>http://operationstech.about.com/od/glossary/g/ISP.htm</link>
         <description><![CDATA[A definition of Internet Service Provider (ISP) ]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/glossary/g/ISP.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Essential Office Equipment]]></title>
         <link>http://operationstech.about.com/od/startinganoffice/tp/EssnOffEquipHUB.htm</link>
         <description><![CDATA[Office furniture will usually consume the most startup money with office equipment coming in a close second. If you are just starting an office and are trying to decide what office equipment you really need to purchase, here is a guide to help you decide.  ]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[End Call Professionally]]></title>
         <link>http://operationstech.about.com/od/informationtechnology/tp/Phone-Call-End-Professionally.htm</link>
         <description><![CDATA[There are several reasons that you may need to end a phone call professionally. The most common is the]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[SRM]]></title>
         <link>http://operationstech.about.com/od/glossary/g/SRM_SuppRelMgt.htm</link>
         <description><![CDATA[Supplier Relationship Management (SRM) - Definition of Supplier Relationship Management (SRM)]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Business Phone Etiquette]]></title>
         <link>http://operationstech.about.com/od/businesstelephonesystems/tp/PhoneEtiquetteHUB.htm</link>
         <description><![CDATA[Business phone etiquette can make or break or your relationships with your customers and business associates.  From the automated attendant to transferring a call to voicemail greetings, learn how to do it right and earn your callers' appreciation.]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Outsourcing Office Functions]]></title>
         <link>http://operationstech.about.com/od/officestaffingandmanagem/a/OutSrcBckOffc.htm</link>
         <description><![CDATA[Outsourcing office functions can benefit the company, but before you jump into the &#8220;outsourcing boat,&#8221; you need to determine which areas, if any, could benefit the company if they were outsourced. This article will get you to think about the reasons why companies choose outsourcing and how they apply to your business.]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Call Transfer Etiquette]]></title>
         <link>http://operationstech.about.com/od/informationtechnology/tp/PhoneCallXfer.htm</link>
         <description><![CDATA[Transferring a phone call to another person or department is more than just knowing what buttons to push on your phone.  How you handle the transfer of the phone call will reflect positively or negatively on your business.  Here's how business telephone etiquette will make it a positive experience for your caller.]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[&quot;Busy&quot; Voicemail Examples]]></title>
         <link>http://operationstech.about.com/od/businesstelephonesystems/a/On-The-Phone-Busy-Voicemail-Greeting-Examples.htm</link>
         <description><![CDATA[]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/businesstelephonesystems/a/On-The-Phone-Busy-Voicemail-Greeting-Examples.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Professional Phone Messages]]></title>
         <link>http://operationstech.about.com/od/businesstelephonesystem1/tp/Phone-Leave-VM-Message.htm</link>
         <description><![CDATA[Voicemail has become a standard part of every business class telephone system and knowing how to leave a professional voicemail phone message will reflect positively upon your company.  Here is a guide to show you how to do it.]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Vendor Management]]></title>
         <link>http://operationstech.about.com/od/vendormanagement/tp/VendMgtTips.htm</link>
         <description><![CDATA[Vendor management is more than just getting your suppliers to give you a lower price or better service contract.  Your vendors supply your business with necessary products and services.  Properly managed vendors can give you a competitive advantage as well as cost savings.]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/vendormanagement/tp/VendMgtTips.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Vendor Management Checklist]]></title>
         <link>http://operationstech.about.com/od/vendormanagement/tp/Vendor-Management-Best-Practic.htm</link>
         <description><![CDATA[Regardless of what business you're in, vendors play a key role in the success of your business.  Using the following vendor management best practices to build a mutually strong relationship with your vendors will strengthen your company's overall performance in the marketplace.]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[General Voicemail Examples]]></title>
         <link>http://operationstech.about.com/od/businesstelephonesystems/a/General-Voicemail-Greeting-Examples.htm</link>
         <description><![CDATA[The general voicemail greeting is used as the default voicemail greeting if no other greeting type is set.  Here are several examples to help get you started.  And if th]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/businesstelephonesystems/a/General-Voicemail-Greeting-Examples.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Creating a Reception Area]]></title>
         <link>http://operationstech.about.com/od/furnishinganoffice/a/OfficeRecepArea.htm</link>
         <description><![CDATA[The reception area may be the most overlooked (and looked at) area in your business.  You only have one chance to make a good first impression and the reception area may be it.  How much you spend on your reception area will depend on what you want to accomplish with your reception area.]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Offshoring]]></title>
         <link>http://operationstech.about.com/od/glossary/g/Offshoring.htm</link>
         <description><![CDATA[Definition of offshoring ]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/glossary/g/Offshoring.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Free Office Software]]></title>
         <link>http://operationstech.about.com/od/informationtechnology/a/Free-Office-Automation-Software.htm</link>
         <description><![CDATA[Does your business need professional quality office automation software but you just can't afford Microsoft Office for every computer? The free alternative to Microsoft office may just be the solution you're looking for. Find out how to get it for free here]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/informationtechnology/a/Free-Office-Automation-Software.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Office Jobs - Receptionist]]></title>
         <link>http://operationstech.about.com/od/officejobdescriptions/a/JobReceptionist.htm</link>
         <description><![CDATA[Job Description The basic office job of a receptionist is to greet the general public, visitors, customers]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Outsourcing]]></title>
         <link>http://operationstech.about.com/od/glossary/g/Outsourcing.htm</link>
         <description><![CDATA[Outsourcing
Definition of Outsourcing ]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Temporary Voicemail Examples]]></title>
         <link>http://operationstech.about.com/od/businesstelephonesystems/a/Temporary-Or-Out-Of-Office-Voicemail-Greeting-Examples.htm</link>
         <description><![CDATA[The Temporary or "Out of Office" Voicemail Greeting is set when you will be out of the office for a predetermined]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/businesstelephonesystems/a/Temporary-Or-Out-Of-Office-Voicemail-Greeting-Examples.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Request for Proposal or Quote]]></title>
         <link>http://operationstech.about.com/od/vendorselection/a/VendorSelect-RFP-RFQ.htm</link>
         <description><![CDATA[The third part of the vendor selection process is to write a Request for Proposal (RFP) or Request for Quotation (RFQ).  A well written RFP or RFQ is the critical success factor in the entire vendor selection process.  This guide will show you how to create a document that will detail the needs and expectations of your company.]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Voicemail Basic Elements]]></title>
         <link>http://operationstech.about.com/od/businesstelephonesystems/tp/Basic-Elements-Of-Good-Voicemail-Greetings.htm</link>
         <description><![CDATA[Every voicemail greeting should possess these basic elements in order to provide a clear and concise greeting.]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/businesstelephonesystems/tp/Basic-Elements-Of-Good-Voicemail-Greetings.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Voicemail Greeting]]></title>
         <link>http://operationstech.about.com/od/informationtechnology/a/PhoneVMGreet.htm</link>
         <description><![CDATA[A voicemail greeting is a statement of who you are and what your company values.  A short and abrupt voicemail greeting will send a negative message to your callers.  A properly composed voicemail greeting can leave your customers with a positive image of your company.]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/informationtechnology/a/PhoneVMGreet.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Department Voicemail]]></title>
         <link>http://operationstech.about.com/od/informationtechnology/a/PhoneVoiceMailDeptGreet.htm</link>
         <description><![CDATA[Providing your callers with an alternative to waiting on hold will give you a competitive advantage.  Setting up a departmental voicemail box will give you that advantage.  This article will teach you how to do it right.]]></description>
         <guid isPermaLink="true">http://operationstech.about.com/od/informationtechnology/a/PhoneVoiceMailDeptGreet.htm</guid>
         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Essential Office Supplies]]></title>
         <link>http://operationstech.about.com/od/startinganoffice/tp/EssnOffSupplies.htm</link>
         <description><![CDATA[Here is a list of the essential offices supplies that you will need to get your office going.]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Contract Negotiation]]></title>
         <link>http://operationstech.about.com/od/vendorselection/a/VendorSelect-ContractNegotiation.htm</link>
         <description><![CDATA[The final stage in the vendor selection process is developing a contract negotiation strategy.  Successful contract negotiation means that both sides will gain from coming to an agreement.  This guide will show you how to plan a successful contract negotiation strategy.]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
         </item>
         
         <item>
         <title><![CDATA[Vendor Selection Process]]></title>
         <link>http://operationstech.about.com/od/vendorselection/a/VendorSelectionHub.htm</link>
         <description><![CDATA[The vendor selection process can be a very confusing, complicated and emotional undertaking if you don't know how to approach it from the very start.  Here are five straightforward steps to help you select the right vendor for your business.]]></description>
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         <dc:subject>money</dc:subject>
         <dc:date>2012-05-20T11:07:39Z</dc:date>
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